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2.0

I purchased a new 2014 model Lance 2185 trailer in June 2015. On our first trip to a campground with full hookups I woke up at two in the morning to find the entire cabin flooded. I turned off the water at the source (and yes I used a pressure reducer.) The next day I found the leak under the sink at the connection of the cold water to the faucet. I fixed it myself with a new band clamp properly applied. Meanwhile the carpeting under the bed and along the walls was soaked. Then I found that the 110 V outlets didn't work so no coffee for me that trip. When I got home I tested the outlets and found the ground and hot reversed according to my tester.

At home I hooked the trailer up to shore power and water to test my repair. After two days I noticed water dripping from under the trailer. My original repair was intact but there was a small amount of water at the lowest point of the cabin and the front storage compartment was wet. I took it to Lance Service in Lancaster and they told me the electrical problem was due to a defective GFCI socket, which may or may not have been true given my test findings, and that there was no leak. I insisted that they put the system under pressure for a whole day, and they finally found the leak, again at a connection, under the shower enclosure. They had to cut *** in the base of the shower to fix it.

On my second trip, I decided to go "dry camping" without hookups. I sanitized the freshwater system per the instruction manual, and at the time of filling the tank there was a leak where the fill tube meets the trailer wall and again the cabin was flooded. I found a work-around by pushing the Camco tubing further into the trailer fill tube and filling very slowly, since the seems to be no air release mechanism built into the system. On our first day at camp, the freshwater system failed. The pump ran but there was no output. I removed the pump filter to see if it was clogged and found some pieces of clear plastic in it. I replaced the cleaned filter without success and concluded the intake tube was probably blocked between the tank and the filter by additional plastic debris which is undoubtedly a byproduct of production.

Our second camping trip ruined, I dropped the trailer again in Lancaster. When I called the service manager, he told me that all of my problems were minor (since it wasn't his two summer vacations which were ruined) and normal and they would get to it in about a week. In my opinion, not only is this terrible customer relations, but is indicative of a corporate culture which is arrogant and won't accept responsibility for shoddy workmanship and lack of quality control during the manufacturing process. There is no reason for a new vehicle to have that many system failures and other problems. If this was a car it would be replaced under the "lemon law."

Reason of review: Bad quality.

Monetary Loss: $5000.

Preferred solution: Fix all problems including body damage at awning contact due to lack of reinforcement. Extend manufacturers warrantee for another year. As a show of good faith, repair or replace the awning (which I damaged.).

Lance Camper Pros: Design and quality of individual components.

Lance Camper Cons: Poor assembly, No quality control, Poor customer service.

Location: Tustin, California

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