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  • Nov 16
  • Dealers
  • Santa Ana, California
  • Positive Experience
  • 177
  • REVIEW RATING 4/5

I have owned two Lance Products and I would buy a third. My experience with Lance has been completely acceptable. We use our camper many times throughout the year for hunting, fishing and adventure travel. My experience with warranty and customer service has always been as expected. I believe that when used properly and when all manufacture recommendations are followed, you should not have... Read more

Was this review helpful? 3 0

  • Nov 08
  • Service Centers and Customer Services
  • Reno, Nevada
  • Camper Manual
  • 133
  • REVIEW RATING 4/5

Everytime I call this company, nobody answers and you are directed to a dysfunctional voice mail system that doesn't let you leave messages most of the time. When you are able to leave a voice mail, they never return your call. They provide a single manual that is relevant to no particular camper model. In some cases, they provide a small photo of an important switch, but there is not enough of... Read more

Was this review helpful? 1 0

  • Oct 02
  • Tourism
  • Repairs
  • 382
  • REVIEW RATING 5/5

Took my TT to lance for repairs and repacking of wheel bearings. 1year later did the bearing repack myself only to find grease in the wheel hub covers explaining why grease all over wheels. My siding had leaked which was original reason to bring it in. Come to find out they did not remove siding and repair they just recaulked all seams and joints. Never use Lance in Lancaster Can for repairs.... Read more

Was this review helpful? 3 1

  • Sep 24
  • Tourism
  • Lance Trailer
  • 1
  • 1
  • 831
  • REVIEW RATING 5/5

I purchased a Lance Trailer after much research because I wanted a quality unit even if I paid more than average. Since, I have had it for 5 months it's been in the shop for about 5 weeks total and I have had 6 warranty issues. I understand these things can happen but the issue to me it seems is the Lance HQ warranty office is absolutely impossible, rude and push back or cut corners to pinch a... Read more

Was this review helpful? 11 3

Bathroom door trim fell off due to the serated chanel. Easy fix though. Add comment

  • Mar 29
  • Advertisements and Cons
  • Washington, District Of Columbia
  • Lance Slide In Camper
  • 1
  • 1
  • 701
  • REVIEW RATING 5/5

Bought a brand-new 2004 slide-in back in Fall 2004 and was sorely disappointed in the shoddy quality and non-existent customer service. From electrical wiring running over sharp sheetmetal edges (!) to leaking roof and door window, from non-functioning fridge during the first trip to warranty repairs refused by authorized dealer - and that was only during the first year! That's the short story.... Read more

Was this review helpful? 1 1

  • Sep 22, 2013
  • Tourism
  • Bend, Oregon
  • 1575 Lance Travel Trailer
  • 4
  • 4
  • 1878
  • REVIEW RATING 5/5

I bought an 1885 lance trailer, 2014 new and noticed upon delivery the butt splices to the tv came un done, a window screen that wouldn't fit in the rails, and an led light out. I had towing issues so took it back in 48 hrs, to recieve a 1575, 1500 lbs lighter. I loved the interior layout and space saving. However, after 2 months i finally used the ac, and it failed to blow cool air, the water... Read more

Was this review helpful? 17 31

  • Aug 23, 2013
  • Auto
  • 2180 Lance Travel Trailer
  • 3
  • 3
  • 1219
  • REVIEW RATING 5/5

Lance travel trailers suck. The floor boards do not meet at supporting beams. The vents are glued not screwed on, allowing leakage. The roof support is so lacking the ceiling sags down. The black and gray water tanks are incorrect so they can not be drained properly. The tires ware away as if made of foam. And far more issues, I lost count after the 10 th one. The customer service people at... Read more

Was this review helpful? 6 25

  • Jun 24, 2013
  • Service Centers and Customer Services
  • 2003 Lance 11 6 Truck Camper
  • 5
  • 5
  • 881
  • REVIEW RATING 5/5

We are the owners of a very expensive 2003 lance 11'6 truck camper that the floors have rotted out due to the fact that we have aluminum siding that was not properly installed or the wrong materials were used. We were unable to see any problem till it was too late. Lance will not help me just trying to get a hold of their customer service dept is a task in its self. We have tried to... Read more

Was this review helpful? 6 6

  • Apr 15, 2013
  • Advertisements and Cons
  • Lancaster, California
  • 1
  • 1
  • 1000
  • REVIEW RATING 5/5

My new(in 2005) camper Leaked water on to my bed due to Faulty molding instalation where the siide and roof come together. The nice folks at Hills Auto & RV in Yakima,Wa. told me to stop by the factory as I was very near. I was told not to worry about the water trapped in the wall as it would "go away". Well it has not.Conse quently My$35,000camper is rotten. I am having a hard time believing... Read more

Was this review helpful? 13 7

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